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Shipping Policy

Effective Date: Aug 2025

At Melanated Empowerment Line, we aim to make shipping convenient and flexible for all our customers. We currently offer delivery across the UK using InPost, giving you the choice of:

  • 📦 InPost Locker Delivery

  • 🏡 Home Address Delivery

Delivery Options

1. Locker Delivery (InPost)

Choose to have your order delivered to a local InPost locker — open 24/7 for easy and contact-free collection.

  • How it works:

    • At checkout, select “InPost Locker” and choose your preferred locker location.

    • Once your parcel is ready for collection, InPost will send you a QR code or PIN via email or SMS.

    • You’ll have 3 days to collect your parcel before it is returned to us.

  • Cost: £1.99-3.99 (dependant on parcel size).

  • Estimated delivery time: 2–4 working days once dispatched.

2. Home Address Delivery (InPost)

Prefer doorstep delivery? We also offer tracked InPost courier delivery directly to your home address.

  • Cost: £2.89-5.99 (dependant on parcel size).

  • Estimated delivery time: 2–4 working days once dispatched.

  • Requires someone to be available to receive the parcel or a safe place can be nominated.

Shipping Policy

Processing Time

  • All orders are handmade and processed within [2–5 working days].

  • During peak periods (e.g., holidays or sales), processing times may be slightly longer. We’ll always communicate if delays occur.

Packaging

Your order will be securely packaged to protect handmade items during transit. We aim to be as eco-conscious as possible by using recyclable or minimal packaging where feasible.

Delivery Issues

  • Please double-check your delivery details before placing your order. We are not responsible for delays or losses caused by incorrect addresses.

  • If your parcel is marked as delivered but you haven't received it, please contact InPost directly and notify us so we can help resolve the issue.

Returns Due to Non-Collection

If a parcel is not collected from the locker within the 3-day window, it will be returned to us. You may be responsible for paying postage again if you’d like it re-sent.

🇬🇧 UK Delivery Only

We currently ship within the UK only. We hope to expand internationally in the future.

Questions?

If you have any questions about your order or need help choosing the right delivery option, feel free to contact us:

📧 Email: admin@mel-empowerment.com

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