Privacy Policy

1. What Information We Collect

We may collect and store the following personal data:

• Name

• Email address

• Postal address

• Phone number (if provided)

• Order and transaction details

• Messages or inquiries you send us

• Your IP address, browser type, and device information (via cookies and analytics)

We do not store or have access to your full payment card details — these are handled securely by Wix Payments, PayPal, or Stripe.

 

2. How We Use Your Information

We collect your information in order to:

• Process and fulfil orders

• Respond to enquiries or customer service requests

• Send order updates or delivery notifications

• Send marketing emails (only if you opt in)

• Improve our website’s performance and security

• Comply with legal or tax obligations

 

3. Marketing Communications

If you sign up for our newsletter or agree to receive marketing emails, we may occasionally send you updates, promotions, or product news.

You can opt out at any time by:

• Clicking “unsubscribe” at the bottom of an email

• Contacting us at [Your Email Address]

We will never sell or share your data with third parties for marketing purposes.

 

4. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Understand how visitors use the site

• Enable site functionality (like shopping cart)

• Improve user experience

We may use tools like Google Analytics to collect anonymous usage data. You can manage cookies through your browser settings.

 

5. Data Storage and Security

Your data is stored securely via Wix.com’s hosting platform, which complies with international data protection standards. Wix uses secure servers, firewalls, and encryption to keep your information safe.

We take reasonable steps to prevent loss, misuse, or unauthorised access to your data.

 

6. Your Rights (Under UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict how we use your data

• Withdraw consent at any time (e.g., for marketing emails)

To exercise any of these rights, please contact us at [Your Email Address].

 

7. Third-Party Services

We may share limited data with trusted third-party services to help run our business, such as:

• Payment processors (Wix Payments, PayPal, Stripe)

• Delivery couriers (Royal Mail, Evri, etc.)

• Email marketing platforms (if used)

These providers are only given access to the information necessary to perform their services and are required to protect your data.

 

8. Data Retention

We retain order and customer information for up to 6 years to meet accounting, tax, and legal obligations. For marketing, we will only keep your data while you remain subscribed.

 

9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect data from children.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: admin@mel-empowerment.com
 

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the revised date.